To subscribe to one of our product plans, you need to complete your payment & billing information first. This is also important to create a correct invoice for you or your organization.

Go to Payment and Billing in the Bitmovin Dashboard.

Managing your payment details

Add or update your payment method:

Why can't I add my credit card to my account?

If you can't add your credit card to your account, the most common reasons are:

• Incorrect details: Please make sure to enter the correct card number, expiration date and CVV code.
• Expired credit card: Please get a valid card from your provider, or use a different one.
• Incorrect Billing Address: Make sure the Billing Address details and postal code details are correct.
• Unsupported Credit Card Provider: e.g. virtual credit cards can have restrictions applied to them that prevents from being used with our services. (supported Credit Card Providers: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, debit cards)
  • Debit Card + PIN requirement: If their card requires a PIN to do payments it won’t work with our online service. Please use a different card.
• Geo Restrictions: Our payment gateway is located in the US. If the card prohibits to be used there it could be a reason for it to be declined.
• Actively Declined by Bank/Provider: If none of the above applies it can still be that the bank/provider declines the usage of their card for our services. E.g. because their protection system recognized us as a threat, or a small test charge when adding a credit card failed, so did the validation. They would have to get in touch with their provider and have them allowlist us or try a different credit card.

If you are a Tenant user who wants to adjust billing details in another Organisation:

• If you are facing issues changing any billing settings, contact the account owner if your user account has sufficient permissions to do so. The minimum set of required permissions is "Billing - View & Manage".

If you need further assistance, please create a ticket through the Bitmovin Dashboard.

Managing your billing details

Add or update your billing address:

Exporting invoices and statements

You can download your invoices & statements by clicking on the export button in the "PDF" column: