Bitmovin Assistant

The Bitmovin Assistant is a platform-wide AI assistant built into the Bitmovin Dashboard. It gives you a single chat surface for navigating the product, troubleshooting your workloads, and finding information that would otherwise be spread across the dashboard, documentation, and SDK examples.

The Bitmovin Assistant is available in beta to all customers. Organizations where AI features are explicitly disabled (e.g. for contractual reasons) will not see the Assistant surfaced.

Try it

Open dashboard.bitmovin.com/assistant or click the Assistant entry on the Dashboard home page. No setup is required — if you're signed into your Bitmovin account, the Assistant already has the context it needs.

What it can do

The Assistant is built on a set of MCP tools and can currently help you with:

Navigate the Dashboard — ask "where do I configure webhooks?" or "take me to my live encoding templates" and it will point you to the right page with a link.
Inspect your encodings — read-only access to your encoding state. "Why did my last live encoding fail?", "List VOD encodings from the past week that didn't finish."
Search Bitmovin documentation — it has retrieval over the full Bitmovin developer documentation and SDK reference.
Find code examples — searches Bitmovin's public SDK example repositories on GitHub.
Query your Observability data — uses our Observability MCP to answer questions like "What was my rebuffer rate on Samsung Tizen yesterday?"

Example prompts

"How do I set up FairPlay DRM with the Web Player?"
"Show me the most recent failed live encodings in my account and summarize why they failed."
"Where in the dashboard do I set a webhook for encoding finished events?"
"Give me a Python example that creates a live encoding with HLS output."
"Compare my rebuffer rate this week vs. last week."

What it does not do

It does not create, modify, or delete resources in your account today. Encoding access is read-only.
It does not retain chat history across sessions — copy anything important before closing the conversation.
It does not bypass your account permissions — you only see data you already have access to.

Under the hood

The Assistant is powered by a large language model hosted by Bitmovin.
It calls into Bitmovin's MCP servers — the Documentation MCP, the Encoding MCP, and the Observability MCP — and composes their results into a single answer.

Feedback

The Assistant is evolving quickly. If you hit something that doesn't work, or have a workflow you'd like to see covered, please reach out to your Bitmovin contact or open a support ticket.