**Error Code:** 10002 **Error Message:** ANALYTICS_VIDEOSTART_TIMEOUT_REACHED

When a viewer, after pressing play (or start through autoplay), has to wait over 1 minute for a video to start, Bitmovin Analytics considers the session as timed-out, throws a ANALYTICS_VIDEOSTART_TIMEOUT_REACHED error and stops data collection.

The error is, among other start failures, also tracked in the start failure metric.

The error is captured in the web collector from version 2.16.0, in Android from version 1.18.0 and iOS from version 1.16.0.