License Management

Bitmovin Cloud Connect Licensing

Bitmovin Cloud Connect requires an active Bitmovin license with Cloud Connect feature enabled.

License Model:

• Commercial Agreement Required: Cloud Connect is available only through private commercial agreements
• Account-Level Activation: The feature must be specifically activated for your Bitmovin account
• No Self-Service: Licensing is not available through self-service; contact Bitmovin sales: [email protected]

Licensed Components:

1. Bitmovin Encoding Service:
   • Core encoding functionality
   • Licensed per account or sub-organization
   • Includes access to encoder versions and features
2. Cloud Connect Feature:
   • Ability to run encodings in customers' cloud accounts (AWS, GCP, Azure, OCI, Akamai Cloud)
   • Must be explicitly enabled on Bitmovin account
   • Separate activation from standard Bitmovin encoding

Obtaining and Activating Licenses:

1. Contact Bitmovin sales: [email protected]
2. Discuss your encoding requirements and volume
3. Receive custom pricing quote
4. Sign commercial agreement
5. Bitmovin activates Cloud Connect on your account

Monitoring License Status:

Check License Activation:

1. Log in to Bitmovin Dashboard: https://dashboard.bitmovin.com/
2. Navigate to "VOD/LIVE Encoding > Cloud Connect"
3. If you can access this section, Cloud Connect is activated
4. If not available, contact Bitmovin support

Monitor Usage:

• Bitmovin tracks encoding usage against your license
• Usage reports available through Bitmovin Dashboard
• Contact your account representative for detailed usage analytics

License Renewal:

Renewal Process:

1. Advance Notice: Bitmovin will notify you before license expiration
2. Contact Sales: Reach out to your account representative or [email protected]
3. Review Terms: Discuss any changes to usage or requirements
4. Renew Agreement: Sign renewal agreement
5. Continuous Service: No interruption if renewed before expiration

Renewal Timeline:

• Typically annual or multi-year agreements
• Renewal discussions begin 60-90 days before expiration
• Plan ahead to avoid service interruption

License Expiration:

What Happens if License Expires:

• Cloud Connect feature will be disabled
• New encoding jobs cannot be started
• AWS infrastructure remains in your account but inactive

Preventing Expiration:

• Set calendar reminders for renewal dates
• Maintain contact with Bitmovin account team
• Monitor renewal notifications from Bitmovin

Support and Questions:

For license-related questions:

• Sales Inquiries: [email protected]
• Account Management: Your designated account representative
• Technical Support: dashboard.bitmovin.com/support
• Billing Questions: Contact Bitmovin finance team through support portal

Best Practices:

1. Track Expiration Dates: Maintain internal records of license expiration
2. Budget Planning: Plan for renewal costs in annual budgets
3. Usage Monitoring: Regularly review usage to ensure license adequacy
4. Early Renewal: Initiate renewal discussions well before expiration
5. Documentation: Keep copies of license agreements and terms