What additional error data can be retrieved in Bitmovin Analytics
Apart from the errorCode
and errorMessage
Bitmovin Analytics provides additional errorData
on a per session level.
Using the Top Errors View in the Bitmovin Analytics dashboard, customers can look at associated sessions for each error. The load more
button on the bottom extends the number of session per error.
Digging deeper into a specific session leads to the Session Detail View
which provides insights into what exactly happened during a viewer session and, in error cases, provides additional errorData
. However the data shown in the errorData
field, differs across different platforms.
Android
On Android we are able to retrieve the head of the stack trace and display this information in the errorData
field.
Error details with stack trace on Android
iOS
iOS provides a localized error message which is sent along with the error.
Error Details with localized error message on iOS
Web
Web collectors may set any text or object as errorData
.
Error Details with event object on web
Error Details with unavailable data (e.g. old analytics version, unsupported platform, no additional information from the player)
Platform support
Platform | Supported since |
---|---|
Web | 2.2.0 (1) |
Android | 1.15.0 (1) |
iOS | 1.14.0 (2) |
Roku | - |
(1) only for bitmovin v8 player
(2) only for AVPlayer
Updated 10 months ago