General Diagnostics
Before attempting workarounds or opening a support ticket, collect the following diagnostic data.
Environment Snapshot
adb shell getprop ro.product.model
adb shell getprop ro.build.version.release
adb shell getprop ro.hardware
adb shell dumpsys meminfo | head -n 50
adb shell dumpsys thermalservice | head -n 50
Logs
Enable Bitmovin player logs as described in Enable Logging in Bitmovin Player SDK. Once enabled, logs can be gathered by capturing an Android bug report.
Available Codecs
adb shell cmd media.codec list
# or older devices:
adb shell dumpsys media.codec
Compare against the media codec string (e.g. hvc1.1.6.L120) to confirm support.
Record Playback Context
When reporting or analyzing:
- Bitmovin Player Android SDK version
- Device model, Android version
- Player and Source configuration including stream urls
- If possible, a link to the affected analytics session
Using Bitmovin Analytics for Error Tracking
Bitmovin Analytics is a powerful tool when it comes to debugging errors. Follow the guide Using Top-Errors for debugging to how to utilize it for trouble shooting.
Updated 1 day ago